Resume

Experience, education and skills.

Experience

  • Sept 2022 to Nov 2026

    UX Researcher

    NICE CXone

    Led mixed-methods research on AI-assisted agent workspace products, from discovery through validation: interviews, concept and usability testing, surveys and A/B tests. Led end-to-end research on the next-generation Agent Workspace (jobs-to-be-done maps, personas, validation reports) and on a desktop versus web usability benchmark. Built a customer research panel and recruitment pipelines. Designed the architecture for an internal UX health dashboard.

  • May 2021 to Sept 2022

    UX Research Analyst

    Pulse Labs

    Conducted end-to-end mobile and voice research for Google Assistant, Pixel 6 and wearables, and for enterprise clients including Amazon. Used SQL for behavioral data extraction.

  • Aug 2019 to May 2021

    Research Analyst

    University of Utah & VA Health System

    Co-authored 12+ publications using mixed-methods and qualitative research. Maintained IRB and R&D documentation, developed research codebooks, and coded qualitative data in Atlas.ti and Excel.

  • 2017 to 2019

    Undergraduate Lead Research Assistant

    Visual and Spatial Cognition Lab, University of Utah

    Studied how people perceive what they can do, and their own virtual bodies, in virtual reality.

Education

  • 2019

    B.S. in Psychology

    University of Utah

    Human Factors & Ergonomics Certificate.

Skills

Research and testing

  • Usability testing
  • Concept validation
  • Interviews
  • Focus groups
  • Contextual inquiry
  • Survey design (NPS, SUS, UMUX)
  • A/B testing
  • Heuristic analysis
  • Journey mapping
  • Personas and user archetypes
  • Competitive analysis
  • Workshop facilitation
  • Agile research
  • Regression and significance testing

Tools

  • Dovetail
  • UserTesting
  • SPSS
  • Microsoft Excel
  • SurveyMonkey
  • SQL
  • Atlas.ti
  • Atlassian
  • Figma (prototyping)
  • Claude (AI-assisted research tooling)